RecovR Release Notes

Dealers

Lot Management 1.46.0

May 8, 2024

Coming Soon!

Pending Sale Offline Locator Notifications

Ever had a customer buy a vehicle with RecovR only to find out when they get home that the locator wasn't inside the car? Well now you can set up alerts to warn you when this happens!

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You can now enable alerts to send an email for the situations outlined below. This wll allow you to correct the problem before the customer ever leaves the lot.

Unlike many of our alerts, this alert will not go to Location Admins, but rather to a list specified on the Location Alerts Page.

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You can specify a list of users to receive these alerts. Users are not required to have a RecovR account in order to receive these alerts.

Registered RecovR Users
- Will receive the alerts according to the Notification Preferences
Non-Registered Users
- Will be sent the alert based on the designated method used when adding them.
- Any valid phone number or email can be added
- Users will have the option to opt-out of these alerts through our 3rd party sending tools. (Twilio for SMS or Mailgun for Email)

Paired vehicles sold as Vehicle Only

When a paired vehicle is marked as sold it enters a Sale Pending state until the locator is unpaired from the vehicle. If enabled you can now get an alert when this happens letting you know to grab the locator before the customer takes it home preventing a charge for a lost locator.

An email or text will be sent to specified Dealership staff notifying them of the sale and instructing them to unpair the locator.

Unpaired vehicles sold with RecovR

While in the Lot Management UI we require a locator in order to create a RecovR Sale, if your dealership is using PEN to integrate with RecovR you may not get any warning that a locator wasn't paired to the vehicle. Now you can get an alert letting you know!

As of this release we will now send an email or text to specified users letting them know that a customer purchased RecovR but the vehicle was missing a locator.

Paired vehicles sold with an offline locator

While in the Lot Management UI we prevent RecovR sales where the paired locator is offline, if your dealership uses PEN to connect to RecovR you may not get a warning when this happens. Now you can get a text letting you know so that you can replace the locator with a working one before the customer goes home!

As of this release we will send an email or text to specified dealership staff letting them know that the locator should be replaced prior to the customer taking the vehicle home.

Proactive Notification of Offline Paired Locators

It doesn't happen a lot, but sometimes locators can stop working for various reasons. This is easy to correct, but you need to know when it happens.

In this release we have added an alert that you can enable to send a weekly email notifying you of any vehicles with a paired locator that is offline.

To use this feature you can enable it on the Location Alerts page in your side navigation.

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Dealers

Lot Management 1.45.0

March 27, 2024

Coming Soon!

Better Insight Into Your Lost Locators

Are you tired of Lost Locators clogging up your inventory? We’ve heard you, and have restructured our approach to Lost Locators.

New Lost Devices page in the UI

When a device becomes lost it will now show up on the Lost Locators tab. When Locators become lost they will now be removed from your Locator page and we will create a Lost Locator Record. These can be viewed on their own dedicated tab on the side bar. Learn more about Lost Locators, what causes locators to become lost, how to mark them as found, how they are billed and more in our documentation.

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Table Editing Usability Improvements

Drill In Table Button

There’s a new, convenient feature added to all of our device tables: a dedicated Drill-In Column. Located at the very left of each table, this feature significantly enhances user interaction in several ways:

Direct Access to Item Screens: With the new Drill-In Column, users can now effortlessly navigate to the item screen of any device. This streamlined approach ensures that you can quickly dive deeper into specific items for more detailed information or actions.
Enhanced Edit Mode Interaction: This update addresses and reduces conflicts previously experienced during table editing. Users found it challenging to distinguish between editing a cell and navigating to an item screen when editing a link column. The Drill-In Column clearly separates these two actions and allows us to disable the link column while in edit mode, allowing users to edit the link column string.

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Table Editor Enhancements

We're excited to announce significant enhancements to the table editor's usability and interaction design. Key improvements include:

‍Intuitive Hover and Selection Indicators: When in edit mode, users will now experience clear hover and selection states. These visual cues are designed to intuitively indicate editable areas, streamlining the editing process.

‍Refined Editing for Strings and Dropdowns: Editing text and selecting from dropdowns is now more seamless than ever. We've adopted industry-standard practices to ensure a smoother, more intuitive user experience when interacting with these elements.

Dedicated Editor Popup for Complex Attributes: For attributes that require more detailed editing – such as images – we've introduced a convenient editor popup. This feature is directly accessible from the table, making it easier for users to make complex edits without leaving the context of their work.

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🐛 Fixed

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Found Locator credit issued before Lost Locator charge

Previously if a Locator was lost and then found before the lost charge was invoiced we would issue the credit prior to actually issuing the charge. Going forward if a locator is found before it is ever invoiced it will simply not be added to any invoice.

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Dealers

Lot Management 1.44.0

February 8, 2024

Coming Soon!

🚀 New Features

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Enable Optional Two-Step Authentication

To meet new legal requirements, the system now allows the dealer to sign into the application via two step authentication.

Enable Change Email on Sale for Company Admin

Currently Internal Support roles can change the customer’s email on a sale. This release opens up this feature to Company Admins as well.

🐛 Fixed

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An issue causing locators to show the default R icon instead of the proper icons for a given state (Lost, Position Pending, etc) has been fixed.
Addressed an issue with Products Sold not showing properly when exporting a CSV report from the UI.

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Dealers

Lot Management 1.43.0

January 10, 2024

Coming Soon!

🚀 New Features

Theft Recovery Contact Information

Upon enabling theft recovery for a vehicle, the dealer now has the capability to input a contact name, contact email, and contact phone number associated with the theft case.

This is will be visible on the Theft Recovery page in Lot Management and the information will be sent out in the email that goes to support when a Theft Case is created.

Map Icon Aggregations & Visualizations

Map Icon Aggregations have been updated for Locators on the Vehicle and Locator pages of Lot Management and the Support Tool.
When a large number of icons exist on a map in high density, users may struggle with discerning the key information from the page.
To help with this, map icon aggregation enables users to cluster individual points on a map into bubbles that display the device count in a general area. It also provides the ability to click into a bubble for a closer zoom, revealing greater levels of detail on the map.

Watch this video to learn more: https://www.loom.com/share/11e3babb9725488cb21df0d34cb27de6?sid=a8c13f50-4918-415a-a78f-5576904a290e

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✅ Improvements

Optimize Pairing for Poor Network

When pairing a locator to a vehicle, the user would search for both the locator and the vehicle. In situations where the network was slow the UI would continue to show the previous search results after the search term had been updated. This would cause users to sometimes errantly pick the top result not realizing that it was from a previous search.
In this release we have updated the UI to instead remove search results from previous searches when a new search is started. This should help reduce the frequency of users errantly pairing a vehicle to the wrong locator.

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Consumer App

Android Release 1.14.68

October 31, 2022

What's New

[LIVE] Consumer Account Activation Updates — Previously, consumers would click a checkbox that mentioned that they had agreed to both the Privacy Notice and the Terms & Conditions. This is not sufficient to obtain meaningful consent from users. It also does not comply with some regions’ (e.g. Canada) data privacy laws. There are a few updates we’ve made to be compliant with legislation and more transparent with our users:
We will now surface Key Highlights that provide a high level summary of our data privacy practices before users consent to the Privacy Notice. You can read the full Key Highlights here.

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We have also updated the checkboxes:
We have separated out the Privacy Notice and the Terms & Conditions (RecovR Vehicle Location and Theft Recovery Device Agreement) into two separate checkboxes. Both are required.
We have added an additional checkbox to allow users to opt-in or out of marketing communications (note: this does not impact our ability to send email or SMS alerts from the native app). This is optional.
The options that the user selects will be stored in user metadata in case we need to filter out consumers from receiving marketing communications or provide proof that they have opted-in to the legal terms.

[LIVE] Adding Additional Information to “My Data” — It’s important that users have transparency and control over their personal data. We currently have no automated way of deleting historical data, so we have provided some additional instructions on how to ask questions around our Data Privacy Practices and request data deletion. The “Chat” option will open an Intercom message with a pre-filled message, “Hello, I have a question or request regarding the Privacy Notice or my personal information.”

[LIVE] Update “State” selections and displays to include Canadian Provinces — Users are able to select the State for their Contact Address as well as for the License Plate Information. This has been updated to say “State/Province” in the selection and contain Canadian provinces as options.
[LIVE] Adding Toll-Free Canada Support Phone Number — Anywhere we are currently displaying the support phone number, we are now providing options for the user to select the US or Canada support number.
[LIVE] Various Copy and Icon Consistency Updates — There were a few different places where we had inconsistencies in how we refer to the Mobile App or the service. There were also some inconsistent iconography. We’ve cleaned these items up to provide a more consistent experience to users
[LIVE] Remove Photo Action Update — Previously, users would see the option to remove their vehicle photo even if they hadn’t uploaded one. We’ve removed this so that they will only see it when a photo is currently added.
[LIVE] Disable Email Updates for Metadata Changes — Previously, an email would send to consumers anytime their user metadata is updated. There are a few things that are saved in user metadata, such as the data sale permission on the “My Data” screen (see screenshot below). The email for these updates is not the most usable and can be a little startling to users especially because it is sent when they first activate their account. This is because this permission isn’t set until the account is activated, and the system recognizes this as an update. We have decided to temporarily disable these emails since they are causing alarm from users, which would be further exacerbated in this release because their opt-in to the Terms & Conditions and Privacy Notice are also stored as user metadata. Users will still receive similar emails when their password or contact information is changed.

Consumer App

iOS Release 1.14.86

October 31, 2022

What's New

[LIVE] Consumer Account Activation Updates — Previously, consumers would click a checkbox that mentioned that they had agreed to both the Privacy Notice and the Terms & Conditions. This is not sufficient to obtain meaningful consent from users. It also does not comply with some regions’ (e.g. Canada) data privacy laws. There are a few updates we’ve made to be compliant with legislation and more transparent with our users:
We will now surface Key Highlights that provide a high level summary of our data privacy practices before users consent to the Privacy Notice. You can read the full Key Highlights here.

We have also updated the checkboxes:
We have separated out the Privacy Notice and the Terms & Conditions (RecovR Vehicle Location and Theft Recovery Device Agreement) into two separate checkboxes. Both are required.
We have added an additional checkbox to allow users to opt-in or out of marketing communications (note: this does not impact our ability to send email or SMS alerts from the native app). This is optional.
The options that the user selects will be stored in user metadata in case we need to filter out consumers from receiving marketing communications or provide proof that they have opted-in to the legal terms.

[LIVE] Adding Additional Information to “My Data” — It’s important that users have transparency and control over their personal data. We currently have no automated way of deleting historical data, so we have provided some additional instructions on how to ask questions around our Data Privacy Practices and request data deletion. The “Chat” option will open an Intercom message with a pre-filled message, “Hello, I have a question or request regarding the Privacy Notice or my personal information.”

[LIVE] Update “State” selections and displays to include Canadian Provinces — Users are able to select the State for their Contact Address as well as for the License Plate Information. This has been updated to say “State/Province” in the selection and contain Canadian provinces as options.
[LIVE] Adding Toll-Free Canada Support Phone Number — Anywhere we are currently displaying the support phone number, we are now providing options for the user to select the US or Canada support number.
[LIVE] Various Copy and Icon Consistency Updates — There were a few different places where we had inconsistencies in how we refer to the Mobile App or the service. There were also some inconsistent iconography. We’ve cleaned these items up to provide a more consistent experience to users
[LIVE] Remove Photo Action Update — Previously, users would see the option to remove their vehicle photo even if they hadn’t uploaded one. We’ve removed this so that they will only see it when a photo is currently added.
[LIVE] Disable Email Updates for Metadata Changes — Previously, an email would send to consumers anytime their user metadata is updated. There are a few things that are saved in user metadata, such as the data sale permission on the “My Data” screen (see screenshot below). The email for these updates is not the most usable and can be a little startling to users especially because it is sent when they first activate their account. This is because this permission isn’t set until the account is activated, and the system recognizes this as an update. We have decided to temporarily disable these emails since they are causing alarm from users, which would be further exacerbated in this release because their opt-in to the Terms & Conditions and Privacy Notice are also stored as user metadata. Users will still receive similar emails when their password or contact information is changed.

Consumer App

iOS Release 1.4.64

February 8, 2022

Thanks for protecting your vehicle with RecovR! In this update, we have implemented a few bug fixes and performance improvements.

Consumer App

Android Release 1.4.38

November 3, 2021

Thanks for protecting your vehicle with RecovR! In this update, we have implemented a number of bug fixes and performance improvements to help make accessing your vehicle's location easier than ever.

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Consumer App

Android Release v1.3.16

July 27, 2021

Thanks for protecting your vehicle with RecovR. With this update, we've fixed a few bugs and made some backend improvements to make it even easier to protect yourself from the threat of theft.

Consumer App

Release 1.3.8

July 15, 2021

Thanks for protecting your vehicle with RecovR. With this update, we've made some improvements to make it even easier to protect yourself from the threat of theft.

Consumer App

Release 1.2.11

June 14, 2021

Thanks for protecting your vehicle with ReocvR. In this release, we've fixed a bug so that you can start onboarding directly after downloading the app from your invitation email.

Consumer App

Release 1.2.7

June 9, 2021

What's New ✨

Users can now sign in using Face and Touch ID. We've also fixed a few bugs and made performance improvements to help you onboard and reset your password more easily.