What's New

Mobile 2.0

• We have done a major makeover of Mobile app for Car Owners. Though it was largely driven by preparing the app for RecovR for Keys, existing users will be able to take advantage of significant improvements including better navigation, instant Theft Recovery Mode activation, native customer support experience, and more.
  

New Onboarding Flows

Existing users will see a new onboarding flow introducing them to the app changes

New users will see a onboarding flow after registration explaining key app features

What's New

Mobile 2.0

• We have done a major makeover of Mobile app for Car Owners. Though it was largely driven by preparing the app for RecovR for Keys, existing users will be able to take advantage of significant improvements including better navigation, instant Theft Recovery Mode activation, native customer support experience, and more.
  

New Onboarding Flows

Existing users will see a new onboarding flow introducing them to the app changes

New users will see a onboarding flow after registration explaining key app features

What's New

• Lock mode alerts now adhere to app notification settings for SMS and Email
• Updated the logic to select the street address returned by google which seems to be more accurate based on testing
• Fixed a bug where the Share Location button is active, but when pressed it doesn't do anything

What's New

• Lock mode alerts now adhere to app notification settings for SMS and Email
• Face/Touch ID now automatically launches when the app is opened after being logged out allowing users to quickly log back in
• Automatic Face/Touch ID does not occur when a user manually logs out of their account
• Updated the logic to select the street address returned by google which seems to be more accurate based on testing
• Fixed a bug where the Share Location button is active, but when pressed it doesn't do anything

What's New

• [LIVE] Consumer Account Activation Updates — Previously, consumers would click a checkbox that mentioned that they had agreed to both the Privacy Notice and the Terms & Conditions. This is not sufficient to obtain meaningful consent from users. It also does not comply with some regions’ (e.g. Canada) data privacy laws. There are a few updates we’ve made to be compliant with legislation and more transparent with our users:
• We will now surface Key Highlights that provide a high level summary of our data privacy practices before users consent to the Privacy Notice. You can read the full Key Highlights here.

• We have also updated the checkboxes:
• We have separated out the Privacy Notice and the Terms & Conditions (RecovR Vehicle Location and Theft Recovery Device Agreement) into two separate checkboxes. Both are required.
• We have added an additional checkbox to allow users to opt-in or out of marketing communications (note: this does not impact our ability to send email or SMS alerts from the native app). This is optional.
• The options that the user selects will be stored in user metadata in case we need to filter out consumers from receiving marketing communications or provide proof that they have opted-in to the legal terms.

• [LIVE] Adding Additional Information to “My Data” — It’s important that users have transparency and control over their personal data. We currently have no automated way of deleting historical data, so we have provided some additional instructions on how to ask questions around our Data Privacy Practices and request data deletion. The “Chat” option will open an Intercom message with a pre-filled message, “Hello, I have a question or request regarding the Privacy Notice or my personal information.”

• [LIVE] Update “State” selections and displays to include Canadian Provinces — Users are able to select the State for their Contact Address as well as for the License Plate Information. This has been updated to say “State/Province” in the selection and contain Canadian provinces as options.
• [LIVE] Adding Toll-Free Canada Support Phone Number — Anywhere we are currently displaying the support phone number, we are now providing options for the user to select the US or Canada support number.
• [LIVE] Various Copy and Icon Consistency Updates — There were a few different places where we had inconsistencies in how we refer to the Mobile App or the service. There were also some inconsistent iconography. We’ve cleaned these items up to provide a more consistent experience to users
• [LIVE] Remove Photo Action Update — Previously, users would see the option to remove their vehicle photo even if they hadn’t uploaded one. We’ve removed this so that they will only see it when a photo is currently added.
• [LIVE] Disable Email Updates for Metadata Changes — Previously, an email would send to consumers anytime their user metadata is updated. There are a few things that are saved in user metadata, such as the data sale permission on the “My Data” screen (see screenshot below). The email for these updates is not the most usable and can be a little startling to users especially because it is sent when they first activate their account. This is because this permission isn’t set until the account is activated, and the system recognizes this as an update. We have decided to temporarily disable these emails since they are causing alarm from users, which would be further exacerbated in this release because their opt-in to the Terms & Conditions and Privacy Notice are also stored as user metadata. Users will still receive similar emails when their password or contact information is changed.

What's New

• [LIVE] Consumer Account Activation Updates — Previously, consumers would click a checkbox that mentioned that they had agreed to both the Privacy Notice and the Terms & Conditions. This is not sufficient to obtain meaningful consent from users. It also does not comply with some regions’ (e.g. Canada) data privacy laws. There are a few updates we’ve made to be compliant with legislation and more transparent with our users:
• We will now surface Key Highlights that provide a high level summary of our data privacy practices before users consent to the Privacy Notice. You can read the full Key Highlights here.

• We have also updated the checkboxes:
• We have separated out the Privacy Notice and the Terms & Conditions (RecovR Vehicle Location and Theft Recovery Device Agreement) into two separate checkboxes. Both are required.
• We have added an additional checkbox to allow users to opt-in or out of marketing communications (note: this does not impact our ability to send email or SMS alerts from the native app). This is optional.
• The options that the user selects will be stored in user metadata in case we need to filter out consumers from receiving marketing communications or provide proof that they have opted-in to the legal terms.

• [LIVE] Adding Additional Information to “My Data” — It’s important that users have transparency and control over their personal data. We currently have no automated way of deleting historical data, so we have provided some additional instructions on how to ask questions around our Data Privacy Practices and request data deletion. The “Chat” option will open an Intercom message with a pre-filled message, “Hello, I have a question or request regarding the Privacy Notice or my personal information.”

• [LIVE] Update “State” selections and displays to include Canadian Provinces — Users are able to select the State for their Contact Address as well as for the License Plate Information. This has been updated to say “State/Province” in the selection and contain Canadian provinces as options.
• [LIVE] Adding Toll-Free Canada Support Phone Number — Anywhere we are currently displaying the support phone number, we are now providing options for the user to select the US or Canada support number.
• [LIVE] Various Copy and Icon Consistency Updates — There were a few different places where we had inconsistencies in how we refer to the Mobile App or the service. There were also some inconsistent iconography. We’ve cleaned these items up to provide a more consistent experience to users
• [LIVE] Remove Photo Action Update — Previously, users would see the option to remove their vehicle photo even if they hadn’t uploaded one. We’ve removed this so that they will only see it when a photo is currently added.
• [LIVE] Disable Email Updates for Metadata Changes — Previously, an email would send to consumers anytime their user metadata is updated. There are a few things that are saved in user metadata, such as the data sale permission on the “My Data” screen (see screenshot below). The email for these updates is not the most usable and can be a little startling to users especially because it is sent when they first activate their account. This is because this permission isn’t set until the account is activated, and the system recognizes this as an update. We have decided to temporarily disable these emails since they are causing alarm from users, which would be further exacerbated in this release because their opt-in to the Terms & Conditions and Privacy Notice are also stored as user metadata. Users will still receive similar emails when their password or contact information is changed.

Thanks for protecting your vehicle with RecovR! In this update, we have implemented a few bug fixes and performance improvements.

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Thanks for protecting your vehicle with RecovR! In this update, we've made some small bug fixes and improves. We've also made it simple to request a new invitation email when your old one has expired.