NEWS RecovR is now available for dealerships in the USA
Call us at: 833-225-9557
Ever had a customer buy a vehicle with RecovR only to find out when they get home that the locator wasn't inside the car? Well now you can set up alerts to warn you when this happens!
You can now enable alerts to send an email for the situations outlined below. This wll allow you to correct the problem before the customer ever leaves the lot.
Unlike many of our alerts, this alert will not go to Location Admins, but rather to a list specified on the Location Alerts Page.
You can specify a list of users to receive these alerts. Users are not required to have a RecovR account in order to receive these alerts.
When a paired vehicle is marked as sold it enters a Sale Pending state until the locator is unpaired from the vehicle. If enabled you can now get an alert when this happens letting you know to grab the locator before the customer takes it home preventing a charge for a lost locator.
An email or text will be sent to specified Dealership staff notifying them of the sale and instructing them to unpair the locator.
While in the Lot Management UI we require a locator in order to create a RecovR Sale, if your dealership is using PEN to integrate with RecovR you may not get any warning that a locator wasn't paired to the vehicle. Now you can get an alert letting you know!
As of this release we will now send an email or text to specified users letting them know that a customer purchased RecovR but the vehicle was missing a locator.
While in the Lot Management UI we prevent RecovR sales where the paired locator is offline, if your dealership uses PEN to connect to RecovR you may not get a warning when this happens. Now you can get a text letting you know so that you can replace the locator with a working one before the customer goes home!
As of this release we will send an email or text to specified dealership staff letting them know that the locator should be replaced prior to the customer taking the vehicle home.
It doesn't happen a lot, but sometimes locators can stop working for various reasons. This is easy to correct, but you need to know when it happens.
In this release we have added an alert that you can enable to send a weekly email notifying you of any vehicles with a paired locator that is offline.
To use this feature you can enable it on the Location Alerts page in your side navigation.
Are you tired of Lost Locators clogging up your inventory? We’ve heard you, and have restructured our approach to Lost Locators.
When a device becomes lost it will now show up on the Lost Locators tab. When Locators become lost they will now be removed from your Locator page and we will create a Lost Locator Record. These can be viewed on their own dedicated tab on the side bar. Learn more about Lost Locators, what causes locators to become lost, how to mark them as found, how they are billed and more in our documentation.
There’s a new, convenient feature added to all of our device tables: a dedicated Drill-In Column. Located at the very left of each table, this feature significantly enhances user interaction in several ways:
We're excited to announce significant enhancements to the table editor's usability and interaction design. Key improvements include:
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Previously if a Locator was lost and then found before the lost charge was invoiced we would issue the credit prior to actually issuing the charge. Going forward if a locator is found before it is ever invoiced it will simply not be added to any invoice.
Upon enabling theft recovery for a vehicle, the dealer now has the capability to input a contact name, contact email, and contact phone number associated with the theft case.
This is will be visible on the Theft Recovery page in Lot Management and the information will be sent out in the email that goes to support when a Theft Case is created.
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Watch this video to learn more: https://www.loom.com/share/11e3babb9725488cb21df0d34cb27de6?sid=a8c13f50-4918-415a-a78f-5576904a290e
Optimize Pairing for Poor Network
This was a patch release for the native app, it includes a quick fix.
This was a patch release for the native app, that included a quick fix.
Users can enable motion alerts regardless of the locator state. Before this release, users could only enable this is state 10 & 11.
When consumers request a position immediately after buying RecovR, they were getting an error that was difficult to understand. We’ve updated this error to be more intuitive and provide the reasoning behind the delay.
When consumers log in to the native app, there are edge cases where they will see no assets. This can happen because:
The new empty state helps inform the user that this problem can be fixed & provides a pre-filled message to support.
Users can enable motion alerts regardless of the locator state. Before this release, users could only enable this is state 10 & 11.
When consumers request a position immediately after buying RecovR, they were getting an error that was difficult to understand. We’ve updated this error to be more intuitive and provide the reasoning behind the delay.
When consumers log in to the native app, there are edge cases where they will see no assets. This can happen because:
The new empty state helps inform the user that this problem can be fixed & provides a pre-filled message to support.
Thanks for protecting your vehicle with RecovR! In this update, we have implemented a few bug fixes and performance improvements.
Thanks for protecting your vehicle with RecovR! In this update, we've made some small bug fixes and improves. We've also made it simple to request a new invitation email when your old one has expired.