What's New

Mobile 2.0

• We have done a major makeover of Mobile app for Car Owners. Though it was largely driven by preparing the app for RecovR for Keys, existing users will be able to take advantage of significant improvements including better navigation, instant Theft Recovery Mode activation, native customer support experience, and more.
  

New Onboarding Flows

Existing users will see a new onboarding flow introducing them to the app changes

New users will see a onboarding flow after registration explaining key app features

What's New

Mobile 2.0

• We have done a major makeover of Mobile app for Car Owners. Though it was largely driven by preparing the app for RecovR for Keys, existing users will be able to take advantage of significant improvements including better navigation, instant Theft Recovery Mode activation, native customer support experience, and more.
  

New Onboarding Flows

Existing users will see a new onboarding flow introducing them to the app changes

New users will see a onboarding flow after registration explaining key app features

What's New

• Lock mode alerts now adhere to app notification settings for SMS and Email
• Updated the logic to select the street address returned by google which seems to be more accurate based on testing
• Fixed a bug where the Share Location button is active, but when pressed it doesn't do anything

What's New

• Lock mode alerts now adhere to app notification settings for SMS and Email
• Face/Touch ID now automatically launches when the app is opened after being logged out allowing users to quickly log back in
• Automatic Face/Touch ID does not occur when a user manually logs out of their account
• Updated the logic to select the street address returned by google which seems to be more accurate based on testing
• Fixed a bug where the Share Location button is active, but when pressed it doesn't do anything

This was a patch release for the native app, it includes a quick fix.

This was a patch release for the native app, that included a quick fix.

What's New

Vehicle Motion Alerts Improvement

Users can enable motion alerts regardless of the locator state. Before this release, users could only enable this is state 10 & 11.

Consumer Position Requests | Guide

When consumers request a position immediately after buying RecovR, they were getting an error that was difficult to understand. We’ve updated this error to be more intuitive and provide the reasoning behind the delay.

No Assets Empty State

When consumers log in to the native app, there are edge cases where they will see no assets. This can happen because:

• A dealer voids their sale erroneously
• A dealer adds the vehicle VIN back to their inventory via the VIN collision flow, de-permissioning a user

The new empty state helps inform the user that this problem can be fixed & provides a pre-filled message to support.

What's New

Vehicle Motion Alerts Improvement

Users can enable motion alerts regardless of the locator state. Before this release, users could only enable this is state 10 & 11.

Consumer Position Requests | Guide

When consumers request a position immediately after buying RecovR, they were getting an error that was difficult to understand. We’ve updated this error to be more intuitive and provide the reasoning behind the delay.

No Assets Empty State

When consumers log in to the native app, there are edge cases where they will see no assets. This can happen because:

• A dealer voids their sale erroneously
• A dealer adds the vehicle VIN back to their inventory via the VIN collision flow, de-permissioning a user

The new empty state helps inform the user that this problem can be fixed & provides a pre-filled message to support.