RecovR Release Notes

Dealers

Lot Management 1.43.0

January 10, 2024

Coming Soon!

🚀 New Features

Theft Recovery Contact Information

Upon enabling theft recovery for a vehicle, the dealer now has the capability to input a contact name, contact email, and contact phone number associated with the theft case.

This is will be visible on the Theft Recovery page in Lot Management and the information will be sent out in the email that goes to support when a Theft Case is created.

Map Icon Aggregations & Visualizations

Map Icon Aggregations have been updated for Locators on the Vehicle and Locator pages of Lot Management and the Support Tool.
When a large number of icons exist on a map in high density, users may struggle with discerning the key information from the page.
To help with this, map icon aggregation enables users to cluster individual points on a map into bubbles that display the device count in a general area. It also provides the ability to click into a bubble for a closer zoom, revealing greater levels of detail on the map.

Watch this video to learn more: https://www.loom.com/share/11e3babb9725488cb21df0d34cb27de6?sid=a8c13f50-4918-415a-a78f-5576904a290e

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✅ Improvements

Optimize Pairing for Poor Network

When pairing a locator to a vehicle, the user would search for both the locator and the vehicle. In situations where the network was slow the UI would continue to show the previous search results after the search term had been updated. This would cause users to sometimes errantly pick the top result not realizing that it was from a previous search.
In this release we have updated the UI to instead remove search results from previous searches when a new search is started. This should help reduce the frequency of users errantly pairing a vehicle to the wrong locator.

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Dealers

Lot Management 1.42.0

December 13, 2023

Coming Soon!

🚀 What's New

6-year Warranty: Dealers now have the option to sell a 6-year warranty rather than a 3-year warranty via PEN or the UI. This was a direct ask from multiple dealerships and is now available. This information is also visible in the Support Tool UI.
Map Icon Aggregations: Vehicle icons on maps will now group based on proximity. This will help make the map less cluttered while still showing the user relevant information. Map icons will separate as the user zooms in.

Map Icon Aggregations.png — Map icon aggregations.

Skip FOTA Attribute on Locations: There are several locations that should never receive a FOTA update (terminated locations, manufacturing, etc). These required operators to “just know” which locations shouldn’t receive updates. To help with this we have added an attribute on Locations (fotaOptions/fotaUpdate) which can be set as desired and then used to automatically filter out any locations that should never receive FOTA updates.

✅ Improvements

Allow users to void sales up to 21 days: Previously dealers were only able to void sales for 7 days after the sale. This resulted in a large number of support requests to void sales past this timeframe. Extending the window in which dealers can void sales should reduce requests made to RecovR Support.
Remove Zone Labels from Map view: Previously zone names were shown on any map view showing zones. These often clutter the interface and become unreadable. These have been removed to make the map cleaner. Zone Name should still show up when the mouse is over a given zone.

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🔑 R4K

Users will now see a warning on any Vehicle Only sales where tags are paired at the time of sale. This mimics the warning already seen when a locator is paired on a Vehicle Only sale.

Dealerships can now create and void Key sales via PEN integration.
Users are now blocked from pairing keys to tags that are not reporting (heartbeat older than 10 minutes) or have a battery level below 50%.

🐛 Fixed

There were a small number of locators where the Invoice ID was populating as “undefined”. This issue has been fixed.
Some locators would not properly update their paired status leading to mismatches between status and actual state. This has been fixed to ensure the status is in sync and updated properly.

Dealers

Lot Management 1.41.0

November 8, 2023

Coming Soon!

🚀 What's New

Prevent vehicle creation for vehicles sold in the past 7 days

Since the introduction of the VIN Collision workflow we have found that dealers often recreate vehicles within hours of selling them. This breaks the connection the user who purchased the locator has rendering them unable to see or track their vehicle until manually corrected.
To prevent this if a user tries to create a vehicle that has been sold with RecovR in the last 7 days they are prevented from doing so and redirected instead to the Sale page to void the sale if desired.
This should make the choice more explicit while still allowing dealers to create vehicles when necessary.

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✅ Improvements

R4K

You can now ring tags that are not paired to keys from the tag list page.

🐛 Fixed

Miscellaneous

An issue that allowed users to create zones with insufficient data has been fixed.
Certain device attributes that were previously showing up incorrectly should now show properly

Dealers

Lot Management 1.37.0

October 19, 2023

Coming Soon!

What's New? 🔥

Navigational Breadcrumbs: All users will now see navigational breadcrumbs on desktop and mobile. This change is based on the navigation UX survey responses we received. In addition to the breadcrumbs taking you farther up in the hierarchy, they also store your most recent search & filters for each page in this page during your session.

A screenshot of a web UI demonstrating the addition of navigational breadcrumbs. — Navigational breadcrumbs for the web UI.

A screenshot of a mobile UI demonstrating the addition of navigational breadcrumbs. — Navigational breadcrumbs for the mobile UI.

Improved Tabs Visual Design: When you drill into an item like a vehicle or key, you will see a new visual design for the tabs above the title of the page. This change was made along side the breadcrumb updates based on user feedback.

Before and after screenshots of a UI showing the redesign of tab navigation. — Improved tab desgin.

Improved Top Navigation Focus State: In the top navigation, the page you are on will now have a blue background in addition to being underlined. This change was made based on the navigational survey feedback we received.

Before and after screenshots of a UI showing the addition of a color highlight to show the active page. — Improved top navigation design.

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Consumer App

Android Release 1.61.75

November 17, 2023

What's New

Improvements

Display battery level for connected tag
Check user permissions more frequently
Prevent access to find key and ring phone until tag pairing is completed

Fixes

Upon password reset, user is taken to login page instead of password reset page
Opening location in third party app on android results in (undefined, undefined) being sent
Upon opening the app, default map view doesn't show location of assets
User has to acknowledge new privacy policy twice (web app then native app) if they are a new RecovR Sale
Play/pause section does not show up consistently on Android when ringing phone from tag
Check bluetooth on/off state in app scanning/pairing process

Consumer App

iOS Release 1.61.75

November 17, 2023

What's New

Improvements

Display battery level for connected tag
Check user permissions more frequently
Prevent access to find key and ring phone until tag pairing is completed

Fixes

Upon password reset, user is taken to login page instead of password reset page
Opening location in third party app on android results in (undefined, undefined) being sent
Upon opening the app, default map view doesn't show location of assets
User has to acknowledge new privacy policy twice (web app then native app) if they are a new RecovR Sale
Play/pause section does not show up consistently on Android when ringing phone from tag
Check bluetooth on/off state in app scanning/pairing process

Consumer App

Android Release 1.61.61

November 1, 2023

What's New

High latency on connecting to the Tag when Asset list has more than one Key
Users can see associated VIN with key in key details
Pairing opt in does not appear for second tag
Android devices are still unable to ring the phone from a tag

Consumer App

iOS Release 1.61.61

November 1, 2023

What's New

High latency on connecting to the Tag when Asset list has more than one Key
Users can see associated VIN with key in key details
Pairing opt in does not appear for second tag
Android devices are still unable to ring the phone from a tag

Consumer App

Android Release 1.14.68

October 31, 2022

What's New

[LIVE] Consumer Account Activation Updates — Previously, consumers would click a checkbox that mentioned that they had agreed to both the Privacy Notice and the Terms & Conditions. This is not sufficient to obtain meaningful consent from users. It also does not comply with some regions’ (e.g. Canada) data privacy laws. There are a few updates we’ve made to be compliant with legislation and more transparent with our users:
We will now surface Key Highlights that provide a high level summary of our data privacy practices before users consent to the Privacy Notice. You can read the full Key Highlights here.

Screen Shot 2022-10-20 at 7.35.33 AM.png

We have also updated the checkboxes:
We have separated out the Privacy Notice and the Terms & Conditions (RecovR Vehicle Location and Theft Recovery Device Agreement) into two separate checkboxes. Both are required.
We have added an additional checkbox to allow users to opt-in or out of marketing communications (note: this does not impact our ability to send email or SMS alerts from the native app). This is optional.
The options that the user selects will be stored in user metadata in case we need to filter out consumers from receiving marketing communications or provide proof that they have opted-in to the legal terms.

[LIVE] Adding Additional Information to “My Data” — It’s important that users have transparency and control over their personal data. We currently have no automated way of deleting historical data, so we have provided some additional instructions on how to ask questions around our Data Privacy Practices and request data deletion. The “Chat” option will open an Intercom message with a pre-filled message, “Hello, I have a question or request regarding the Privacy Notice or my personal information.”

[LIVE] Update “State” selections and displays to include Canadian Provinces — Users are able to select the State for their Contact Address as well as for the License Plate Information. This has been updated to say “State/Province” in the selection and contain Canadian provinces as options.
[LIVE] Adding Toll-Free Canada Support Phone Number — Anywhere we are currently displaying the support phone number, we are now providing options for the user to select the US or Canada support number.
[LIVE] Various Copy and Icon Consistency Updates — There were a few different places where we had inconsistencies in how we refer to the Mobile App or the service. There were also some inconsistent iconography. We’ve cleaned these items up to provide a more consistent experience to users
[LIVE] Remove Photo Action Update — Previously, users would see the option to remove their vehicle photo even if they hadn’t uploaded one. We’ve removed this so that they will only see it when a photo is currently added.
[LIVE] Disable Email Updates for Metadata Changes — Previously, an email would send to consumers anytime their user metadata is updated. There are a few things that are saved in user metadata, such as the data sale permission on the “My Data” screen (see screenshot below). The email for these updates is not the most usable and can be a little startling to users especially because it is sent when they first activate their account. This is because this permission isn’t set until the account is activated, and the system recognizes this as an update. We have decided to temporarily disable these emails since they are causing alarm from users, which would be further exacerbated in this release because their opt-in to the Terms & Conditions and Privacy Notice are also stored as user metadata. Users will still receive similar emails when their password or contact information is changed.

Consumer App

iOS Release 1.14.86

October 31, 2022

What's New

[LIVE] Consumer Account Activation Updates — Previously, consumers would click a checkbox that mentioned that they had agreed to both the Privacy Notice and the Terms & Conditions. This is not sufficient to obtain meaningful consent from users. It also does not comply with some regions’ (e.g. Canada) data privacy laws. There are a few updates we’ve made to be compliant with legislation and more transparent with our users:
We will now surface Key Highlights that provide a high level summary of our data privacy practices before users consent to the Privacy Notice. You can read the full Key Highlights here.

We have also updated the checkboxes:
We have separated out the Privacy Notice and the Terms & Conditions (RecovR Vehicle Location and Theft Recovery Device Agreement) into two separate checkboxes. Both are required.
We have added an additional checkbox to allow users to opt-in or out of marketing communications (note: this does not impact our ability to send email or SMS alerts from the native app). This is optional.
The options that the user selects will be stored in user metadata in case we need to filter out consumers from receiving marketing communications or provide proof that they have opted-in to the legal terms.

[LIVE] Adding Additional Information to “My Data” — It’s important that users have transparency and control over their personal data. We currently have no automated way of deleting historical data, so we have provided some additional instructions on how to ask questions around our Data Privacy Practices and request data deletion. The “Chat” option will open an Intercom message with a pre-filled message, “Hello, I have a question or request regarding the Privacy Notice or my personal information.”

[LIVE] Update “State” selections and displays to include Canadian Provinces — Users are able to select the State for their Contact Address as well as for the License Plate Information. This has been updated to say “State/Province” in the selection and contain Canadian provinces as options.
[LIVE] Adding Toll-Free Canada Support Phone Number — Anywhere we are currently displaying the support phone number, we are now providing options for the user to select the US or Canada support number.
[LIVE] Various Copy and Icon Consistency Updates — There were a few different places where we had inconsistencies in how we refer to the Mobile App or the service. There were also some inconsistent iconography. We’ve cleaned these items up to provide a more consistent experience to users
[LIVE] Remove Photo Action Update — Previously, users would see the option to remove their vehicle photo even if they hadn’t uploaded one. We’ve removed this so that they will only see it when a photo is currently added.
[LIVE] Disable Email Updates for Metadata Changes — Previously, an email would send to consumers anytime their user metadata is updated. There are a few things that are saved in user metadata, such as the data sale permission on the “My Data” screen (see screenshot below). The email for these updates is not the most usable and can be a little startling to users especially because it is sent when they first activate their account. This is because this permission isn’t set until the account is activated, and the system recognizes this as an update. We have decided to temporarily disable these emails since they are causing alarm from users, which would be further exacerbated in this release because their opt-in to the Terms & Conditions and Privacy Notice are also stored as user metadata. Users will still receive similar emails when their password or contact information is changed.

Consumer App

Android Release 1.4.64

February 8, 2022

Thanks for protecting your vehicle with RecovR! In this update, we have implemented a few bug fixes and performance improvements.

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Consumer App

Android Release 1.4.1

August 5, 2021

Thanks for protecting your vehicle with RecovR! In this update, we've made some small bug fixes and improves. We've also made it simple to request a new invitation email when your old one has expired.