NEWS RecovR is now available for dealerships in the USA
Call us at: 844-716-2472
We have removed the need for the dealer to enter specific Tag IDs at the point of sale when selling the R4K product.
A new backend update has allowed us to to implement Quick Filters via the Aggregation bars. Any page that has Aggregations set can click directly on the specific total to automatically filter the table below with those conditions.
🐛 Fixed
Issue: Previously, we had a highly manual and infrequent solution for tracking and billing Unpaired Lost Locators. This presented challenges both in surges in billing as well as trouble tracking down these lost locators in a timely manner.
Solution: We implemented a weekly position request for unpaired locators. Based on the result of that position request, locators unpaired locators are now automatically marked as LOST (or FOUND, when appropriate). We also increased dealer visibility for this information (details below)
To help you better handle and recover lost locators, we’ve updated the daily Close of Business email to include a section detailing recent Lost Locators.
In addition to the above change, we’ve also broken out the off-site section by vehicle type to help you better understand if the off-site vehicle is problematic or not at a glance.
Zones had stopped drawing in Map View, which left you with no way to see at a glance where anything actually sat on your lot. They show up again for Vehicles, Keys, Tags, and Locators.
Looking back at where a vehicle has been should be fast, and on an iPhone it should not take the app down with it. Both are better in this patch.
Tracking down a misplaced key used to mean walking the lot and hoping to hear it. Tap Find Tag or Find Key on an asset and a new screen rings it straight from your phone, with a map showing where you are standing and where the tag was last seen.
A new RecovR tab sits in the bottom navigation bar. It is a direct line to the support team and to the help articles, so a question about a locator no longer means switching to email and describing your setup from scratch.
Pairing used to fail without telling you why. The app now gives the same reasons the web interface does, so you know whether to grab a different tag or just wait.
Checking where your vehicle has been over the past month used to come up empty. If you asked for a longer stretch of history, the app would tell you there was no data at all for the last 30 days — even when there was plenty. That range now loads the way you expect
If you have ever tried to turn on alerts for your vehicle and been told the locator was already locked when you had not locked anything, that is fixed.
RecovR has a new icon on your home screen — cleaner and flatter, without the old gradient. Nothing about how you use the app has changed; it is just easier to spot.