RecovR Release Notes

🗺️ Your Zones Are Back on the Map

Zones had stopped drawing in Map View, which left you with no way to see at a glance where anything actually sat on your lot. They show up again for Vehicles, Keys, Tags, and Locators.

⚡ Position History That Loads Quickly and Stays Up

Looking back at where a vehicle has been should be fast, and on an iPhone it should not take the app down with it. Both are better in this patch.

• History covering less than a month now takes the quick route rather than the one built for long-range lookups, so recent history comes back faster

🐛 Fixed

• The date and time range filter shows again on the vehicle map, so you can narrow history down to the window you care about
• On Android, the Mute and Unmute button is no longer hidden behind your phone's navigation bar while a tag is ringing — the app now leaves room for it

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🔔 Ring a Tag or Key From Your Phone

Tracking down a misplaced key used to mean walking the lot and hoping to hear it. Tap Find Tag or Find Key on an asset and a new screen rings it straight from your phone, with a map showing where you are standing and where the tag was last seen.

• The screen moves through Press Play, Connecting, and Ringing, so you always know whether it has reached the tag yet
• Pause stops the sound whenever you want, and Mute silences it while the lights keep flashing, so you can keep hunting quietly in a showroom

💬 Get Help Without Leaving the App

A new RecovR tab sits in the bottom navigation bar. It is a direct line to the support team and to the help articles, so a question about a locator no longer means switching to email and describing your setup from scratch.

• Message support and see your whole conversation history in one place
• Push notifications tell you when support replies, and tapping one drops you back into the conversation
• Search the help articles and tutorials without leaving the app

🔑 Clearer Errors When a Tag Will Not Pair

Pairing used to fail without telling you why. The app now gives the same reasons the web interface does, so you know whether to grab a different tag or just wait.

• Low Battery appears for any tag under 50 percent, so you find out before the tag goes in the car
• Tag Not in Range appears when a tag has not checked in for more than ten minutes

🐛 Fixed

• On Android, tapping the hotline number now opens your dialer instead of doing nothing

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What's New

• High latency on connecting to the Tag when Asset list has more than one Key
• Users can see associated VIN with key in key details
• Pairing opt in does not appear for second tag
• Android devices are still unable to ring the phone from a tag

This was a patch release for the native app, it includes a quick fix.

This was a patch release for the native app, that included a quick fix.

What's New

Vehicle Motion Alerts Improvement

Users can enable motion alerts regardless of the locator state. Before this release, users could only enable this is state 10 & 11.

Consumer Position Requests | Guide

When consumers request a position immediately after buying RecovR, they were getting an error that was difficult to understand. We’ve updated this error to be more intuitive and provide the reasoning behind the delay.

No Assets Empty State

When consumers log in to the native app, there are edge cases where they will see no assets. This can happen because:

• A dealer voids their sale erroneously
• A dealer adds the vehicle VIN back to their inventory via the VIN collision flow, de-permissioning a user

The new empty state helps inform the user that this problem can be fixed & provides a pre-filled message to support.